Below, we've highlighted key stats and details about what we achieved in 2023. Thanks as always to our team and our clients for making these successes possible!
2023 At Silverchair
- Uptime: 99.9%
- Content views: +6.6%
- Traffic: +12%
- 6 million content items loaded in Zipline
- 442,000 products created in ProductBuilder
Content
- 11 million articles (+24%)
- 77,000 books (+28%)
- 410,000 conference proceedings (+5%)
- 114,000 multimedia objects (+2%)
- 2000+ news, blog, & other grey literature added in Composer (+13%)
Product
- Launched support for Standalone Multimedia
- 53 features released (~60% autodeploy)
- 600 hours of accessibility improvements
- 2850 hours of SEO & page performance upgrades
- Announced & built Sensus Impact (Launch in Q1 2024)
- 20 Publisher Working Groups hosted, attended by 70% of clients
Service
- 29 hours Average time to ticket triage
- 95% of new tickets closed in 2023
- 31.8% of tickets are escalated to development teams with remaining tickets being handled by the Client Services team
- 4:1 Support : bug ratio
- Client survey feedback
- “We have found there to be a general ethos of helpfulness and willingness to find solutions.” (MLA)
- “Great partner to work with, really a gold standard for others in the industry to strive towards.” (OUP)
- “Silverchair is a strong partner committed to improving the publishing ecosystem.” (AACR)
Community Growth
- 280 new sites created for 3 publishers, including1.5 million new journal articles (50k OA), 16k Composer posts, & 5800 books
- Signed / launched: AIP Publishing, The Royal Society of Chemistry, AAO-HNS, & AMPP
Client Project Spotlight
- Integrated print book sales with digital offerings
- launched a specialized microsite dedicated to assembling learning modules from a diverse range of content
- enabled efficient generation of KBART files
- collaborated on the launch of an app that delivers content on the go while syncing user activities with the platform
- launched a Portuguese-language site
- added quick search functionality to book chapter, front matter, and end matter
2023 Events
- 150 Attendees of the in-person Platform Strategies event
- 73% Director level or above
- 5/5 attendee rating
- 9/10 likelihood to attend in 2024
- 335 registrations for the 2023 Strategies Spotlight series
- 300 attendees of out Forum @Home virtual client events
Our People
- Upgraded our parental leave benefits so that birth givers now receive a full 12 paid weeks and non-birth-givers receive 6 paid weeks of leave.
- Transitioned to an AI-enabled EOY performance review process.
- Launched a comprehensive interactive career pathways map
- Hosted 24 lunch and learns
- 55 Silverchairians are in the office per month, (50% of our community, which is impressive for a hybrid workplace that does not require in-office work!)
- 1250 kudos sent to teammates in our weekly company digest
- 20 professional development training courses and certifications
Fun Facts
- 1 appearance on a Times Square billboard
- 50 “Said at Silverchair” quotes shared in the company digest
- 5th Core Value added: “Innovate with Purpose and Adaptability”
- 7 new baby Silvercharians
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