Watch the 2024 Retrospective Video:
Explore the Individual Graphics:
Read the recap:
2024 @ Silverchair
- 99.98% Uptime
- +17% Content views — 1.1 BILLION views!
- +27% Traffic
- 2.5M Content items loaded in Zipline
- 819K Products created (+85%) in ProductBuilder
2024 Content Growth on the Silverchair Platform
- 11.6M Articles (+5%)
- 428K Conference proceedings (+4%)
- 84K Books (+9%)
- 123K Multimedia objects (+8%)
- 19K News, blog, & grey literature (+8%) in Composer
PRODUCT INNOVATION
- The Silverchair Platform
- 16 Platform code releases
- 79 Platform features released
- 68% were client-led
- 52% were auto-deployed
- 38% required only publisher action or minor configuration
- Sensus Impact (launched February 2024)
- 6 New feature releases
- 9 New microsites launched
- 5 Microsites piloting the DataSeer open science indicator visualizations
- 3,470 hours spent on publisher tool improvements
PRODUCT ENGAGEMENT on the Silverchair Platform
- Publisher Working Groups
- 4 groups (AI, Analytics, Aggregators, Search + Discoverability)
- 15 cross-publisher discussions hosted
- 80+ total members, representing 24 clients
- Client-led Platform Development
- 95 requests submitted
- 47 requests delivered
- 30+ Strategic Product Alignment Meetings
2024 IN THE Silverchair AI LAB
- The AI Playground
- 16 AI models supported
- 1,969 publisher queries
- 314 feedback responses captured to inform future development
- 3 AI prototypes launched to Silverchair clients:
- SilverChat
- AI-Generated Summaries
- Dynamic Discovery
2024 EVENTS
- Platform Strategies 2024:
- 158 attendees
- 4.7/5 Attendee rating
- 9/10 likelihood to return
- 80% Director level+
- 766 Registrations for the AI Lab Reports Webinar Series
- 75 Fall Forum client attendees
- 404 Forum @Home virtual client event registrants
- PLUS: Save the date: Platform Strategies, September 25, 2025
2024 CLIENT SERVICE STATS
- 21 hours Average time to ticket triage (-11%)
- 96% of new tickets closed in 2024
- 5:1 Support : bug ratio
- +10% Client satisfaction
- Quotes from our Client Satisfaction Survey:
- "Working with Silverchair, and the products that we create together, are a highlight of my career." (OUP)
- "I appreciate Silverchair's willingness to think outside the box and look to innovate in meaningful ways." (GSW)
- "I deeply value Silverchair's curiosity, engagement, and transparency." (DUP)
2024 CLIENT PROJECTS SELECTED HIGHLIGHTS:
- Granularized access control to support better international access
- Delivered APIs to support modules, videos, & images in mobile app
- Added button to generate book citations in a variety of formats
- Enabled end users to bulk download images from book chapters as a study tool
- Improved subscriptions management to apply actions in bulk & improve filtering
- Added peer review badges to enhance visibility for users
- Developed a corporate SSO access option
- Enhanced author alerting post-publication for specific milestones
- Added support for collection containers intended for long-form, online-only content that doesn't fit a TOC chapter model
2024 COMMUNITY GROWTH
- Clients signed / launched on the Silverchair Platform
- ScholarOne
- 103 New Silverchairians
- +600 New Clients as a result of our acquisition of ScholarOne!
2024 @ SCHOLARONE Manuscripts
- 3.6M New submissions
- 457 New sites
- 1M Monthly average users
- Author Experience
- 4.3/5 Author Satisfaction
- 83% Authors rated experience "easy"
- Reviewer Experience
- 4.5/5 Reviewer Satisfaction
- 88% Reviewers rated experience "easy"
2024 @ SCHOLARONE Conferences
- 155K New submissions
- 138 New sites
- 32K Monthly average users
- 4.2/5 Author satisfaction
- 79% Authors rated experience "easy"
- 47 New clients across ScholarOne products
SCHOLARONE ENGAGEMENT
- ScholarOne Manuscripts
- 9,051 Total active sites
- 11 years Average site age
- Launch date of longest active site: 1999
- ScholarOne Conferences
- 63K Presentations accepted
- 21K Sessions scheduled
- 460K Unique authors
- 24K Unique reviewers
- Product Engagement
- 17 Publisher working group & roadmap sessions
- 11 Active pilot & development partner projects
2024: OUR PEOPLE
- 87% of our people recommend Silverchair as a great place to work
- 25+ Professional development trainings & certifications
- 1,458 Kudos sent to teammates
- 8 Growth Camp sessions on company-wide competencies
- Inaugural People Manager Summit at Silverchair Headquarters — 40 People Managers engaged in learning & development
2024 FUN FACTS
- +106% Silverchairians
- 18 Pets featured on Silverchair's Instagram page
- Silverchairians live & work in 8 countries (Argentina, China, Honduras, India, Serbia, Spain, United Kingdom, United States)
- 1 G.O.A.T. trophy won
STAY IN TOUCH IN 2025
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