ScholarOne Acquisition Resources

Why did Silverchair decide to make this acquisition?

This agreement marks our commitment to investing in critical infrastructure and extending our service mindset to the full publishing lifecycle. We see this as an opportunity to take advantage of key synergies and points of connectivity:    

• Infrastructure investment: The technology powering ScholarOne is critical to millions of researchers, editors, peer reviewers, and publishers. It deserves investment and care as it is developed into a flexible and data-driven piece of publishing infrastructure.     
• Publisher-led development: We look forward to bringing our transparent and collaborative product development strategies to ScholarOne’s growth. We are focused on creating publisher-led technologies, improving workflows and identifying key growth opportunities that mirror your organizational goals.   
• Community growth: Upon closing, Silverchair will serve more than 600 publishers and societies. We’re looking forward to growing our community and offering our service-oriented culture to more publishers. Throughout this transition, we will do our best to ensure the level of service and collaboration you have come to expect does not change. 

How long will any changes take?

This transition will be rolled out gradually and transparently, with ongoing collaboration with all of our clients, whether they already use ScholarOne or not. We are looking forward to the opportunity to engage all of our clients in discussions about improving infrastructure in scholarly publishing, and how their organization will benefit from additional integrations, end-to-end development, and more.    

What does this mean for ScholarOne customers and end users after closing? 

Everything remains business as usual, and our priority right now is to focus on preparing for the initial phases of the integration of moving ScholarOne out of the organization of Clarivate and finalizing a roadmap for the future. We are bringing people over with the ScholarOne platform, so for now, your contacts will remain mostly the same. We’ll keep in regular contact and talk with you about any changes. We appreciate that acquisitions can be complicated, but please be assured we are here to support you. 

What will happen to ScholarOne? 

• ScholarOne will form part of our renowned service across the publishing lifecycle. This partnership will give the scholarly publishing ecosystem: 
  • Greater investment in critical publishing infrastructure  
  • An independent, end-to-end partner who serves the needs of publishers first  
  • A vibrant community who actively engages in the development of their technologies  
  • An unparalleled level of service across the greater publishing lifecycle 
• Silverchair will serve as the overarching organization, which includes three brands: ScholarOne, the Silverchair Platform, and Sensus Impact. We are now mapping out the future roadmap of what this will look like, and where we should prioritize first. For now, it is business as usual. 

What staff changes will happen as a result of the acquisition? 

Our plan is to minimize the impact on users and clients as much as possible. For the foreseeable future, support teams are not changing. For mutual clients with multiple contacts, you will see us streamline with whom you need to interact over time. We will be in touch in advance of any changes. In the meantime, please talk with your existing account manager or email scholarone@silverchair.com. 

Long term, we plan to build on our independent histories to co-create a new an even stronger shared culture. We hope these efforts will be felt and appreciated by those who partner with Silverchair and its products. 

What does this mean for Silverchair’s long-term ambitions? 

Silverchair is the leading independent content management platform for association, society, and independent publishers. Known across the scholarly publishing industry for client-led and transparent product development on the Silverchair Platform, we aspire to meet the broader interest of our publishing community as an innovative and community-focused technology and service provider. The acquisition of ScholarOne is part of our growth strategy to better serve our clients through more vital parts of the scholarly publishing ecosystem. We anticipate the acquisition will close in the fourth quarter of 2024, subject to the satisfaction of customary closing conditions. 

Silverchair is extending our renowned services across more of the publishing lifecycle to provide a greater value for you.

For now and the foreseeable future, everything is business as usual for Silverchair and ScholarOne clients. With this acquisition, the teams you’re used to seeing will continue to support your operations. This means as a client, you should see minimal disruption in your day-to-day experiences and contacts for the foreseeable future.

We will be in regular communication with you about any changes that might affect you as they arise. Our primary goal is to reduce the impact as much as possible for you.

ScholarOne clients, please contact your ScholarOne account manager or email scholarone@silverchair.com for our full client FAQ list and with any queries. Silverchair clients may access FAQs on the Forum Hub. 

Will there be downtime in my service and access to ScholarOne?  

No. As we work to transition our teams and integrate our processes over the coming months, it will be business as usual.  

What kind of changes should I expect to my workflows? 

None for now. As we work to transition our teams and integrate our processes over the coming months, it will be business as usual. The ScholarOne and Silverchair teams will remain focused on existing projects and client commitments, which means no changes to the Product outside of regular maintenance and roadmap plans.  

I have developed bespoke or workaround workflows, will those still function?  

Yes. Our long-term vision for ScholarOne will continue to support the unique needs and customizations of our client community. 

How can I share my feedback and experience with ScholarOne? 

Silverchair will be administering a variety of user surveys over the coming year, to make sure we are delivering the highest value in our future developments. In the meantime, you may send any feedback through your existing publisher contacts or by emailing scholarone@silverchair.com.   

What will this mean for me and my research? 

For the foreseeable future, nothing should change in your interactions with ScholarOne. Existing submissions will continue to be processed in the same way, and any changes will be communicated in advance.  

Long term, we hope that you will see the fruits of added investment and innovation in the ScholarOne platform and tools, and we look forward to incorporating your feedback when the time comes. 

What is the timeline for any changes? 

As we work to transition our teams and integrate our processes over the coming months, it will be business as usual. The ScholarOne and Silverchair teams will remain focused on existing projects and client commitments, which means no changes to the Product outside of regular maintenance and roadmap plans. We will communicate any changes well in advance as part of our commitment to transparent and open communication. We will be in touch with additional ways to stay up to date on our plans.  

How could I be involved in helping to inform any development? 

Silverchair will be administering a variety of user surveys over the coming year, to make sure we are delivering the highest value in our future developments. In the meantime, you may send any feedback through your existing publisher contacts or by emailing scholarone@silverchair.com.